Delivery & Cancellation Policy
Delivery charges will be calculated to & fro from our Kitchen in Yadavagiri to the place of delivery and the flat rate would be as mentioned below, excluding GST of 18%
- Up to 2 km: Free
- 2 km – 4 km: Rs.20 + 18% GST
- 4 km – 7 km: Rs.40 + 18% GST
- 7 km – 1 1km: Rs.60 + 18% GST
On receipt of the order online, we start to prepare the dish, once it is completed, we dispatch the same through our delivery executive.
Delivery time totally depends on the distance between our kitchen & the customer location, sometimes it also depends on the traffic congestions. We cannot be held responsible for untimely delay in delivering the order. We will take utmost care and prioritize the order delivery.
On arrival of the delivery executive at your doorstep, please verify and confirm the receipt of all the items as per your order. If any items are found missing, then depending the situation & your interest, we will either refund or deliver it free of cost.
We specifically request the subscription customers not to give any order related requests to our delivery executives in terms of cancellations, carry forward etc. These requests will not be considered nor entertained. You are requested to contact 9620900000 or write to us at firstname.lastname@example.org
Cancellation will not be entertained if the delivery executive has already left for delivery. In case the delivery executive hasn’t left out for delivery then we will either refund if paid online or will cancel the order.
Cancellation or Carry Forward
- Cancellation is not entertained if the delivery has already left for delivery. The request will be entertained only if the intimation is done 24 hours prior to the delivery schedule. (Eg., : If a person wants to cancel or reschedule his or her lunch for 15th of a particular month then the email should be sent before 12 noon on the 14th of that month).
- In case of dinner, the intimation should be done latest by 12 Noon on the same day.
- All intimation post the cut-off timings mentioned will not be considered and the meal tray subscription would be added to the customer’s account. However deliverfood2me.in on its part would donate the particular meal tray to the needy.
- Customers have the option for temporary suspending their delivery, and any pending delivery can be carried forward to the dates mentioned by you.
- However cut-off timings for the intimation need to be maintained as mentioned our Cancellation & Carry Forward guidelines.
- deliverfood2me.in takes QUALITY utmost care in delivering Hygienic food keeping the Nutritional aspect in mind with best industry practices followed.
- All our ingredients are sourced from reputed brands.
- In the event of any quality related issue you are requested to call us on our customer care number 9620900000 as well drop us an email to email@example.com on the same. We would make sure your concern is addressed at the earliest.